FAQs
About Arovelle
Q: What is Arovelle?
A: Arovelle is a fashion brand specializing in premium winter apparel and footwear. Our mission is to combine style, comfort, and functionality—keeping you warm without sacrificing design.
Products & Sizing
Q: How do I choose the right size?
A: Each product page includes a detailed size guide for coats and boots. If you’re unsure, feel free to contact us for advice.
Q: Do your coats and boots run true to size?
A: Our pieces are designed with room for layering. If you prefer a looser fit or plan to wear thick sweaters underneath, consider sizing up.
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, Shop Pay, Maestro, and Union Pay.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes, contact us as soon as possible.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and times vary by destination and will be calculated at checkout.
Q: How long does delivery take?
A: Standard shipping typically takes X–Y business days domestically and Y–Z business days internationally. (Replace with your actual timelines.)
Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange unworn, unused items within X days of delivery. Items must be in original condition with tags attached.
Q: How do I start a return or exchange?
A: Contact our customer support with your order number, and we’ll provide step-by-step instructions.
Care Instructions
Q: How should I care for my coat or boots?
A:
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Follow the care label inside each item.
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For coats: wash on a gentle cycle or hand wash in cold water, and air-dry. Avoid high heat.
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For boots: spot clean gently with a damp cloth and allow to dry fully before wearing.
Support
Q: How do I reach customer support?
A: You can contact us directly through our support form or email. We aim to respond within 24–48 hours.